Frequently Asked Questions

• If our cleaner is sick or away, will you inform us and provide us with a substitute? YES
• Are your staff insured and vetted? YES
• Are they insured to hold keys? YES
• Can we trust them with alarm codes? YES
• Are their credentials thoroughly checked? YES
• Are they legal to work in the UK? YES
• Do you use any domestic staff that are self-employed or sub-contracted? NO
• Are all your domestic staff direct employees of the company? YES
• Do you make certain all taxes and national insurance contributions are paid on behalf of the staff? YES
• Do we ever leave money or pay the cleaner directly? NO
• Will the office contact me in the event of absence? YES
• Are cleaning procedures & product knowledge items with which the cleaner is familiar? YES
• In the event of accidental damage, will the office notify me? YES
• Do your staff speak English? YES
• Is the quality of service high? YES
• Can your staff do laundry? YES
• If we are unhappy with our cleaner, can you provide us with a replacement? YES
• Are your staff discreet? YES
• Do you employ a staff handbook? YES
• Do I have to sign a contract? NO
• Can I freeze my cleaning service? YES
• Can I cancel my cleaning service at any time? YES

If our cleaner is sick or away, will you inform us and provide us with a substitute? YES

YES, however during busy periods it may be at a different time to your usual clean.

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Are your staff insured and vetted? YES

YES, all our employees are covered by our public liability and employers liablity of up to £1million

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Are they insured to hold keys? YES

YES, all keys are given a Trianik keyring and kept safe

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Can we trust them with alarm codes? YES

YES, all codes are kept secure.

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Are their credentials thoroughly checked? YES

YES, all applicants information is double checked and references scrutinised before employment has begun

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Are they legal to work in the UK? YES

YES, we do not have any illegal workers within this establishment

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Do you use any domestic staff that are self-employed or sub-contracted? NO

NO NEVER, all of our domestic cleaners are employees of Trianik Cleaners

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Are all your domestic staff direct employees of the company? YES

YES

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Do you make certain all taxes and national insurance contributions are paid on behalf of the staff? YES

YES, without fail.

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Do we ever leave money or pay the cleaner directly? NO

NO NEVER, payment arrangements are made by cheque or bank transfer, whichever is most convenient for you.

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Will the office contact me in the event of absence? YES

YES, we will do our best to send a replacement cleaner where any ansences occur

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Are cleaning procedures & product knowledge items with which the cleaner is familiar? YES

YES, all our staff are given familiarisation with the cleaning products supplied by us.

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In the event of accidental damage, will the office notify me? YES

YES, we will also send you a claims form to cover any damages.

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Do your staff speak English? YES

YES

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Is the quality of service high? YES

YES, we aim to impress from the very first visit.

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Can your staff do laundry? YES

YES, our staff can assist with washing/drying and Ironing if required

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If we are unhappy with our cleaner, can you provide us with a replacement? YES

YES, if at anytime you are not happy with the standard of cleaning let us know and we are more than happy to replace your cleaner.

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Are your staff discreet? YES

YES,

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Do you employ a staff handbook? YES

YES, it covers company policies, health and safety and has workplace risk assessments.

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Do I have to sign a contract? NO

NO, you are not tied in by a contract

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Can I freeze my cleaning service? YES

YES, and you will not be charged for it either.

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Can I cancel my cleaning service at any time? YES

YES, as you are not tied into a contract you are free to cancel at any time

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